Privacy Policy | RUFFNEK®

RUFFNEK® Ltd is committed to protecting your privacy and keeping your personal information secure and confidential.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all applicable UK data protection legislation.

Section 1 - What Information We Collect

When you purchase from our store, we collect the personal information required to process and deliver your order. This may include:

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order details and transaction information

When you browse our website, we may automatically receive information such as your IP address, browser type, device information and operating system to help improve website performance, security and customer experience.

If you subscribe to our marketing emails, we may send you information about new products, special offers and updates. You can unsubscribe at any time using the link in our emails or by contacting us directly.

Section 2 - Consent

When you provide personal information to place an order, arrange delivery, complete a return or contact us, we use that information only for the purpose for which it was provided.

If we request your information for marketing purposes, we will ask for your consent or provide a clear opportunity to decline.

Withdrawing Consent

You may withdraw your consent for marketing communications at any time by clicking the unsubscribe link within our emails or by contacting us at hello@ruffnek.co.uk.

Section 3 - Disclosure of Information

We may disclose personal information where required by law, legal process or regulatory obligation, or where necessary to protect our legal rights.

We do not sell or rent your personal information to third parties.

Section 4 - Shopify

Our online store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to sell products and services to you.

Your data is stored securely through Shopify's infrastructure, databases and applications. Shopify stores data on secure servers protected by industry-standard security measures.

For more information, please refer to Shopify's own privacy documentation.

Section 5 - Third-Party Services

We work with carefully selected third-party providers to operate our business and fulfil customer orders. These may include:

  • Shopify
  • Payment providers
  • Royal Mail
  • Courier services
  • Email marketing providers
  • Analytics providers

These providers only receive the information necessary to perform their services.

Once you leave our website or are redirected to a third-party website, you are no longer governed by this Privacy Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Section 6 - Security

We take reasonable precautions and follow recognised industry practices to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Payment information is processed securely using encrypted payment systems. RUFFNEK® Ltd does not store full payment card details.

While no method of transmission over the internet or electronic storage is completely secure, we use appropriate technical and organisational measures to help safeguard your personal information.

Section 7 - Cookies

Our website uses cookies and similar technologies to improve website functionality, analyse visitor behaviour, support checkout functionality and enhance your shopping experience.

For full details about the cookies we use and how you can manage your preferences, please refer to our Cookie Policy.

Section 8 - Children's Privacy

This website is intended for users who are at least the age of majority in their country or region of residence, or who have parental consent to use the website.

Section 9 - Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have a number of rights regarding the personal information we hold about you.

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data where appropriate
  • Request restriction of processing in certain circumstances
  • Object to certain types of processing
  • Withdraw consent for marketing communications
  • Request a copy of your personal data in a portable format where applicable
  • Lodge a complaint with the Information Commissioner's Office (ICO)

We will respond to legitimate requests within the timeframes required by law.

Section 10 - Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time.

Any changes will be posted on this page and will take effect immediately upon publication.

Contact Information

If you would like to access, correct, update or delete any personal information we hold about you, or if you have any questions regarding this Privacy Policy, please contact:

RUFFNEK® Ltd
Appletree House
Wetherby
LS22 4EN
United Kingdom

Email: hello@ruffnek.co.uk