Politica di rimborso

Refund Policy

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Returns
We hope that you love your new Ruffnek scarf, however if for any reason you wish to return it then you may do so by following the details below;

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your bank.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ruffnek.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.

Exchanges (if applicable)
We will of course replace items if they are defective or damaged with our apologies. If you would like to exchange it for a different pattern then we can only exchange if it has been unworn and is returned in the packaging it came in, you must let us know within 7days of its arrival.  Ruffnek have the right to refuse to exchange an item if it has been worn or is marked in anyway.   Please send us an email at hello@ruffnek.co.uk and let us know if you wish to exchange your Ruffnek.  You can then send your item to:

RUFFNEK Returns

PO Box 756

Wetherby

LS22 9GB

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to:

RUFFNEK Returns

PO Box 756

Wetherby

LS22 9GB

Please mark clearly your name and order number so we can locate your order to refund you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Many thanks

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